Privacy policy

At DMG Delta Ltd (DMG Delta), we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@dmgdelta.co.uk or by writing to DMG Delta, Sion Park, Stansted Road, Birchanger, Bishops Stortford, Herts CM23 5PU. Alternatively, you can telephone 01279 810120.

Information we collect and why

We obtain information about you when you use our website, for example, when you complete the contact form or engage with other forms within our site. This may include:

  • Your name and company name.
  • Contact information including email address and telephone number.
  • Geographic information such as postcode.

We need this information to respond to your enquiry. It also helps us provide you with a better service. For example:

  • To provide and improve our products and services.
  • To provide emails about industry news and trends, our services, special offers or other information you may find interesting. You can unsubscribe at any time.

Looking after your information

We collect personal data on the basis of legitimate interest, where personal data is used in ways that you would reasonably expect to answer your queries, do business and inform you of our services. This means we always seek a happy balance between our business interests and the best interests of the individuals we are here to help.

You have the right to object to us processing your data, for example for direct marketing purposes, and we will action your request as required, for example you can unsubscribe from marketing emails.

You have the right to ask us whether we hold your personal information and to request a copy. Please make any such requests in writing to the address at the top of this statement. We aim to answer all requests within 10 days; however, we do have the right to refuse to respond or charge a reasonable fee for requests which are unfounded, excessive or repetitive and will let you know where this is the case.

We aim to ensure that personal data is accurate and up-to-date. Should you spot an error please let us know and we’ll put it right.

We’re committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Who sees your personal information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How long we keep your information

We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. We do keep your contact information for a reasonable time in order to be able to provide a good service if you decide to choose our services again and if you haven’t opted out of marketing communications.

Where your information goes

When you give us personal information, we take steps to ensure that it’s treated securely.

Although we do our upmost to ensure your data is secured, this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Policies on websites we link to may be different

This website, in particular our news pages, contain links to other websites. Their privacy policies are likely to be different. When you follow a link, just check that you are happy with the privacy policies of the external websites. For example, you can decide, when asked, if you accept cookies.

About cookies and how to control them

Our website uses cookies, as most websites do, to help give you the best website experience we can. Cookies are small text files that are logged on a website user’s computer to allow the website to remember certain things about their website usage. When the user visits next time, the cookie will be retrieved by the original website.

We use cookies to:

  • Improve our website by using anonymous Performance cookies for analytics. They allow us to recognise and count the number of visitors, see what devices they use to access the website and see how visitors move around the site when they are using it.
  • Understand which pages are of interest using Session cookies which only last for the   duration of the website visit.
  • Allow you to share pages with social networks like Facebook and Twitter. Remember, if you link to outside tools, like Facebook, and external websites, they may use cookies we don’t control.
  • Improve the speed and security of the site.

We do not use cookies to:

  • Collect any personally identifiable information
  • Collect any sensitive information
  • Pass data to advertising networks or third parties
  • Pay sales commissions.

This website does not use Targeting or Persistent cookies which collect information on browsing habits to guide advertising.

If the settings on the browser you use to view this website are set to accept cookies we take this, and your continued use of our website, to mean that you accept our policy. If you wish to remove or not use cookies from our site you can usually adjust your browser settings, but this may mean that our website will not work as you would expect. Find out how to do this for Microsoft Explorer and Google Chrome, at www.aboutcookies.org or use the Help menu on your browser. We adhere to the guidance from the Information Commissioner’s Office about the EU Privacy and Communications Directive 2012, to make sure you’re aware of the reasons our website uses certain cookies.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2018.