The start of the year has seen DMG making several changes to the way it currently delivers its services to our customers. We are always looking for ways to develop and enhance the business and these include the major investment in a new IT system and the restructuring of the Operations Help Desk.
>We will be writing shortly to explain more about the new IT platform, called Solarvista, but the new measures in place for the Operations Help Desk will be effective from the 4th of March, 2013.
Dave Collins will be managing the Operations department on a permanent basis. There will also be a dedicated Technical resource available at all times to help you with any questions and advice that you may have. These supervisors are Mick Walsh and Peter Luxford.
Kirsty Speakman will be involved in the running of the Help Desk as well as being responsible for the continuing integration of Solarvista into the Operations Department. Our two help desk co-ordinators, Sally Underdown and Joanna Thorp, will be responsible for specific areas. Sally will be responsible for breakdowns and call outs, Joanna for Planned Preventative Maintenance, the scheduling of all services and quoted works.
We are confident that the changes will see DMG move forwards in several areas including:
- Customer Service
- Frequency and consistency of communication
- Dedicated points of contact for specific areas of the business:
- Scheduling and booking in of services
Planned Maintenance Coordinator
Systems and Database Manager
If you have any questions about the planned changes to the help desk, or have any feedback on this or other elements of the business then please do not hesitate to contact us. We have set an up a new email address – email@example.com – and would love to hear your thoughts.