Keeping residents warm this winter

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With colder weather setting in and the chance of freezing temperatures this winter, one thing every Managing Agent needs to get right is heating. The demand on boiler plant and district heating rises as outside temperatures drop. Small faults can become big problems and older plant can struggle to cope. Yet residents in apartment blocks need reliable heating and hot water. So how can expectations be achieved?

The most important step is to put in place a regular maintenance schedule, tailored to the building. This planned maintenance helps prevent problems arising and prolong the life of assets such as boiler plant. By identifying and resolving issues before they happen, fewer call-outs are required which in turn cuts down costs, reducing residents’ bills.

Much of the older blocks have their original distribution systems. These are infrastructure items that need careful monitoring but are often forgotten.

Companies like DMG Delta, which specialise in block maintenance, work 24/7 to ensure that there are no surprises when it comes to winter heating. When problems are identified the company’s engineers are fully qualified and equipped to fix them first time in the majority of cases. This saves Managing Agents the time, hassle and cost of second and third visits.

As well as ensuring effective heating, buildings must comply with increasingly complex regulations. It’s critical that sites are serviced by fully compliant gas engineers, authorised to complete the necessary checks and issue the all important paperwork that shows that Managing Agents have met their legal obligations. With this kind of back-up, you have the reassurance that your engineers will know the latest rules, no matter how often they change. Engineers at DMG Delta are qualified to provide this service. Employees, quality and health & safety are fundamental so that the service residents and Managing Agents experience is what they’d expect and more.

Whilst technical excellence is a vital aspect of a high-performing maintenance service, of equal importance is the provision of a friendly help desk. Does your help desk really know you and your building and provide a maintenance service that exactly matches your needs?

Even with the best preventative work, problems can arise with heating and boiler plant. We advocate that 24 hour emergency support is a feature of all maintenance contracts. For our clients, an engineer is generally on site within a 2-hour time frame. This is a rapid response because when it comes to heating, we believe Managing Agents and their residents shouldn’t have to wait a moment longer. But not every maintenance company can react as quickly. So check your maintenance company’s approach and key performance indicators to see if they can get close to matching up.

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