Quality
Whether it’s heating, water testing or plumbing services, quality is always paramount
At DMG Delta, all our work meets the requirements of the BS EN ISO 9001:2000 Quality Management System. To our customers, that means we understand the value of working to an agreed set of procedures. By maintaining our focus on processes, we can achieve our goals more quickly, more safely and ultimately more effectively.
Fix it first time
When we send an engineer to your building or site, he or she is fully equipped to complete the job at hand – and they’re trained to stay with a job until the work is finished and any problems are solved. We call this our fix-it-first-time policy. Getting the job done during the first call-out saves time and resources in the long run. If there’s an emergency, our engineers and customer service team work together to ensure that an engineer arrives within two hours. And, he or she will take the same approach to the fix-it-first-time initiative.
The power of good documentation
Quality doesn’t just happen; it’s the result of good planning and training. We ask all our engineers to submit reports from their hand-held Personal Digital Assistants (PDAs) that are immediately saved in our logging system. That information is visible to our service team.
We take an equally careful approach to providing you with written quotes. By looking at your circumstances carefully, we’re able to complete an accurate appraisal and an accurate quote. Our contracts also reflect our respect for legal diligence and good customer relations. By managing the details and resources, we give our customers the services they want – without any surprises.
Approved Contractor Process
The approved contractor’s process is a key part of DMG Delta’s commitment to delivering quality and innovative service solutions to its client base. We work closely with all of our approved contractors to develop cohesive working relationships and to ultimately provide best practice across our service portfolio. Each of our approved contractors has to meet stringent health and safety regulations whilst being measured and benchmarked against key performance criteria.
Our approved contractor process involves continual review and audit of all members whilst we continually improve and evolve our processes. This is managed by our bespoke contractor software. DMG Delta will only use contractors who fully meet our criteria and share our ethos of a client centric approach.
